Giving callers direct access through your phone
Probably the simplest way to streamline access to the various departments in your company is to add Auto Attendant Recordings to your telephone system.
You will be familiar with the Auto Attendant facility. That’s where as a caller you are able to select a number on your phone keypad to be instantly patched through to your desired destination.
Does this sound familiar? “Press 1 for Sales, Press 2 for Accounts, Press 3….etc”
An Auto Attendant saves both time and attitude
Regular callers really appreciate the time they can save because they can “key ahead” to reach the department or person they wish to speak with.
New customers can simply listen to the options and connect to the area they are calling. There’s no time wasted trying to explain what they want. If they do need assistance the Auto Attendant will provide an option to connect with Reception.
The Auto Attendant or AA also helps reinforce privacy for callers. They don’t have to speak with anybody except their desired destination.
Sound like you mean business
Everything you do in the world of communications is an opportunity for you to present your business with the desired image you have for the company.
The first thing is to avoid is the DIY approach. Don’t be tempted to save a few shillings by having the recordings done by your Sales Director or the girl on Reception, even if she has got a cute smile.
Your Auto Attendant Recordings should be concisely written, clearly recorded and spoken by a professional male or female voice over artist. That’s where you need to contact Media Group, the business audio specialists.
Get it all online on a platter
Media Group has an enormous selection of professional voice talent on their books. You can audition them online at the Media Group website.
When you have chosen a voice you can have the Media Group team of experienced copywriters craft the scripts for your approval.
Your Auto Attendant Recordings will be produced in the company’s digital studios on the Gold Coast and delivered to you online ready to load onto your phone system.
Even if you have multiple layers in your organisation Media Group will create separate files for every contingency.
To find out more and to arrange a free quote go to www.mediagroup.com.au
Tags: Auto Attendant Script, Auto Attendant Greetings, Auto Attendant Setup, Auto Attendant Flow Chart Template, Auto Attendant Best Practices, Auto Attendant Voice Recordings
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