Maximise the efficiency of your phone system
The latest business telephone systems can do everything except make a decent cup of coffee. OK, so that is a slight exaggeration but with IVR Recording the telephone can operate autonomously.
The IVR is shorthand for “Interactive Voice Response”. Simply put it means callers can respond to your questions. Using their keypad or spoken answers callers react to questions designed to help provide information and also direct calls.
The IVR goes beyond the static recordings we hear like Press 1 for Sales Press 2 for Service etc. These are usually referred to as an Auto Attendant.
In today’s world data is king
The most obvious benefit for utilising an IVR Recording is time saved. To the caller this is convenience. To the business owner, the IVR provides a reliable source of information valuable in building the company’s database.
As the caller responds or interacts with the recorded messages they advance through the system. They may be called to access their account details or simply responding to a survey. As this interaction is processed any relevant answers or requests are added to the database for future reference.
Create the best impression with your IVR
As with all your telephone recordings, it’s important for your business to sound fully professional. It’s best to have the voice recordings on your IVR performed by an experienced voice over artist.
Media Group, the business audio specialists offer the widest choice of male and female voices. You can audition these online at the website to find the voice or voices you prefer.
When you have decided on the voice talent Media Group will assist with scripting the various messages. After you have approved the wording the voice tracks will be recorded in the Media Group digital studios and sent to you online.
Your IVR may be very detailed
Given the range of enquiries and FAQ’s your IVR will need to handle means you may require an intricate batch of recordings.
Media Group will work with you to supply the recordings on separate files so they can be easily installed on your system and readily updated as needed.
Time to take your phone system to the next level. Make the first move and have your phone system equipped with Interactive Voice Response.
Find out more at www.mediagroup.com.au
Tags: IVR Recordings Interactive Voice Response, IVR Voice Recording & Telephone System Services, IVR Services, IVR Telephone System Australia, IVR Voice Prompts Recordings
