Phone Hold Music

PHONE HOLD MUSIC; TO ENGAGE YOUR CALLERS

Imagine a customer calling you for the very first time and you give them a silent mode’ on an IVR or a call queuing system. What do you expect that customer to do? Well, either she or he will disconnect the call or will never come back! 

On-Hold Music; To Keep The Callers Engaged:

What’s the solution to this problem? The answer is pretty simple to give them soothing and engaging Phone hold music that they will love while they wait for you to transfer their call to an executive. This way your customer’s call will not be their last! Also, you will be able to keep in check the abandonment rate of your callers. 

Which Will Be The Appropriate Music?

The music that you pick for your Phone Hold Music will exemplify your brand. You need to choose the correct genre, rhythm, and tempo in order to create a great musical piece for your listeners. Plus, you will also have to decide whether your music will be lyrical or instrumental.

After all, such music will be your caller’s introduction to your company and will be a deciding factor in establishing your brand name. You need to focus on the product and services that you are offering and therefore choose the music wisely. Say for instance if you are into the healthcare business then going for a hip-hop Phone Hold Music will not be the best and most sensible decision. To cut long story short simply look for what’s appropriate in your domain. 

The Waiting Time Is Also A Deciding Factor:

Another important factor that you must consider is the average waiting time. If you have a longer waiting time, choose a music piece that is melodious and engaging for your callers. You can select music that gives a perception of longer waiting times.

On the contrary, if your waiting time is short, even then choose a music piece that will grab the total attention of your callers till the time you connect them with an executive. You can select an instrumental music piece that is pleasant and will also take away the boredom of waiting.

If your callers will not feel bored or agitated while waiting on a call, it is very likely that they will end up having a pleasant conversation with your company representative. 

We Give You Melodious & Relevant On-hold Music: 

We know exactly what your callers love to hear and therefore give you appropriate phone hold music. We have successfully delivered the best solutions to many clients. 

Connect with our team and let us know your requirements. We will be more than happy to serve you!