What is a Message Queue?

Getting your message across

We can’t always be “Johnny on the spot” to field every telephone call in person. At busy times phones can ring out or callers tire of waiting on the line listening to the ring tone. So they give you “the flick’” and take their custom elsewhere.

Calls lost mean business lost. That’s why it’s essential to have an efficient Message Queue Service. With business telephones, this starts with the On Hold facility which can range from yukky chimes to a captivating program of music and messages.

 

Relying on MOM

Our modern data-cluttered world of IT has long depended on various queueing formats to provide a store-and-forward message service. This is referred to as message-oriented middleware (MOM) where messages are sent via a transport service.

The service delivers the message as far down the pipeline as possible and when the next step in the route is busy, offline or otherwise unavailable, the message is placed in a queue.

You could say a Message Queue Service is a bit like communicating by email or the old snail-mail. Another example would be voice mail. 

The message still gets through but unlike a telephone conversation or a face to face Snapchat or Skype, the sender and receiver of the message are not connected in real-time. 

 

Projecting the company image

As callers placed On Hold hear your messages from a recorded source you risk losing the impact of person to person communication.

Unfortunately, some company’s After Hours Message or On Hold program can be treated as an after-thought. All too often it’s a “rushed job” that’s been poorly scripted and roughly recorded using an amateur voice-over by the Receptionist or a willing staffer.

That’s simply not good enough. It presents a sloppy image and opens the door to all your competitors to outshine your professionalism.

 

Get the experts in your corner

Media Group is business audio specialist. When you need an effective On Hold program, a Welcome Message, an After Hours Message, or a detailed Auto Attendant recording you need to talk with Media Group. They will equip your phone with quality messages that reinforce and enhance your desired image.

You’ll get to choose from a range of professional male and female voice over talent. Your scripts will be expertly written for you in accordance with your instructions and everything will be handled efficiently on-line.

Jump the queue and make it happen. Go to www.mediagroup.com.au