With Queue Messaging Callers Hear Only What Interests Them

IVR Messages | Message Queue Service | Queue Messaging

When your telephone incorporates a Voice Prompt or Interactive Voice Response (IVR) the caller selects from a menu of options; Press 1 for Sales; Press 2 for Accounts; Press 3 for Service and so on.

While waiting for their selected option the caller will usually hear your normal On Hold Messages program. However, with IVR messages or Queue Messaging installed on your phone system callers will be entertained with information that is especially relevant to their call.

If they have followed the Voice Prompt to ‘Press 1 for Sales’ the IVR messages they hear will cover topics like current Sales Promotions, Seasonal Offers or New Product releases etc.

For callers who have selected to ‘Press 2 for Accounts’ the Message Queue Service will replay information relevant to Accounts Receivable or Accounts Payable or perhaps the IVR messages will outline your company’s policy on interest-free term payments.

Queue Messaging means you can be sure your callers only hear messages that are relevant to the department or staff member they wish to contact. This precisely targeted information demonstrates to your customers that you not only care for their valuable time but it shows your professional approach to doing business.

Having a Message Queue Service operating on your telephone system will save time for your staff and your customers. In fact, many of the questions customers may have called to ask will be automatically resolved.

Because IVR messages can be so easily updated they allow you to communicate changes in procedures, stock availabilities, hours of operation and so on.
Queue Messaging should be considered as an integral part of your marketing program. They can be used very strategically because they communicate directly with customers dealing with a specific area of your business.

Media Group, the business audio specialists have the expertise and the experience to create a Message Queue Service that will positively impact your bottom line and present your company with the most desirable image.

Working with talented male and female professional voice artists along with a staff of experienced creative copywriters and engineer/producers, Media Group can equip you with a programme of Queue Messaging that can deliver outstanding results.